By admin 
We are looking for a Technical Support & Onboarding Specialist to lead customer onboarding, manage technical support inquiries, and enhance product adoption. This role ensures a smooth customer journey from initial setup to full implementation, bridging the gap between technical support and customer success.
You will become a key member of a young, exciting and growing tech company.
Key Responsibilities
Customer Onboarding & Product Adoption
- Lead onboarding meetings, product tours, and training sessions to ensure a smooth setup.
- Understand customer needs and tailor the onboarding experience to their goals.
- Proactively eliminate roadblocks related to setup, implementation, and support issues.
- Equip customers with best practices and resources to maximize their success with BriteBiz.
Technical Support & Problem-Solving
- Manage and resolve customer inquiries via Intercom, ensuring timely responses.
- Assist with technical troubleshooting.
- Conduct end-to-end testing to ensure system reliability.
- Work closely with the customer success team to support retention and engagement efforts.
Documentation & Continuous Improvement
- Develop and update knowledge base articles, FAQs, and interactive guides.
- Identify and act on customer feedback to improve the onboarding process and product adoption.
- Implement onboarding tools and automation to enhance efficiency.
What We’re Looking For
Technical Expertise – IT or Business Information Systems (BIS) degree with SaaS support experience. Technical training with the ability to understand and configure Webhooks/Zapier. Understanding of basic HTML, JavaScript, CSS.
Customer-Focused Approach – Strong relationship-building skills via email, phone, and video calls.
Project Management – Ability to manage multiple projects efficiently while staying flexible and taking on diverse responsibilities in a dynamic startup environment.
Communication & Training Skills – Ability to educate customers and simplify technical concepts.
Bonus Qualifications & Experience
- Experience in running an event or venue management.
- Familiarity with accounting platforms such as QuickBooks or Xero.
- Previous experience with customer support software such as Intercom or Zendesk.
- Previous experience working with SaaS CRM or business management platforms.
What We Offer
- Career growth in a fast-paced SaaS company.
- Remote/hybrid flexibility
- Ongoing learning & development opportunities.
- Competitive salary based on experience.
- Global exposure, working with customers across Europe and North America.
Apply Now
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