There are just a few key issues Costco does to set itself aside from different retailers.

Maybe the obvious one is that Costco costs a membership charge to stroll within the door.

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However Costco additionally takes a unique strategy to customer support than its rivals.

Related: Costco members angry over very personal product change

For one factor, Costco has one of the vital beneficiant return insurance policies in all of retail. With few exceptions, members can carry again a Costco buy at any time for any cause and get their a reimbursement if a product would not meet their expectations.

Not solely does Costco stand behind its merchandise, but it surely additionally stands behind its memberships. This implies members who really feel they don’t seem to be getting nice worth can get their membership charges refunded, too.

Costco expands sure hours to satisfy clients’ wants

Costco hours can differ by location. However for probably the most half, the warehouse membership opens its doorways between 9 and 10 a.m. and closes round 8:30 p.m. Monday via Friday.

On weekends, Costco’s hours are extra restricted — particularly on Sundays.

Related: Trader Joe’s makes a customer service decision Costco won’t

After listening to clients say that they needed longer weekday hours, Costco obliged to a big diploma. Whereas it hasn’t modified working hours for its precise warehouse membership shops, it just lately prolonged its fuel station hours to be extra accommodating.

Now, most Costco fuel stations open at 6 within the morning on weekdays and stay open till 10 at evening. This modification is particularly useful to day by day commuters who wish to refill their vehicles earlier than heading to work.

Costco’s weekend fuel station hours had been expanded as nicely.

Costco not often closes, but it surely does occur

The good factor about vacation weekends is that working people get an additional day to run errands and deal with issues they usually would not have time for throughout the week.

However Costco members seeking to store on Memorial Day could also be in for an disagreeable shock.

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Costco solely closes its warehouse membership shops seven occasions throughout the yr. However a type of seven events is Memorial Day, which suggests clients will not have the ability to store this coming Monday.

The opposite holidays Costco closes for are:

• New Yr’s Day
• Easter Sunday
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Whereas Costco understands that members is probably not pleased about its upcoming closure, it isn’t simply clients Costco goals to please.

Costco additionally makes some extent to deal with its staff. The corporate does this via aggressive wages and a beneficiant advantages bundle that features paid break day.

Costco is aware of that the important thing to providing nice customer support is to coach and retain nice employees members. So it is prepared to shut up store just a few occasions a yr to maintain employees pleased.

Regardless of the inconvenience of not being open on Memorial Day, most members would agree that Costco makes up for it in different methods.

Extra retail:

• Walmart CEO sounds alarm on a big problem for customers
• Target makes a change that might scare Walmart, Costco
• Top investor takes firm stance on troubled retail brand
• Walmart and Costco making major change affecting all customers

Apart from, Costco warehouses get notoriously crowded on weekends, to the purpose the place it may be disagreeable to buy there. It’s truthful to say that Memorial Day wouldn’t be one of the best time to set foot in a Costco retailer, anyway.

Maurie Backman owns shares of Costco.

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